Pricing & Availability: We strive to ensure all prices and product details on alwafi.net are accurate. However, in the event of a pricing error or stock issue, AL-WAFI reserves the right to cancel an order. We will never adjust an order price without contacting and confirming with you prior to shipment.

Order Confirmation: Receiving an initial order submission does not constitute final acceptance. Your order is officially accepted once our team verifies your information and sends you an Order Confirmation email.

Order Cancellation: Once an order is officially accepted and confirmed via email, it cannot be canceled by the customer.

Mandatory On-Delivery Inspection: Customers must inspect their items immediately in the presence of the delivery agent upon arrival.

Return Conditions: Returns or immediate rejections are only accepted if the product arrives damaged from shipping or has a visible manufacturing defect. In such cases, the customer has the right to refuse the shipment.

Packaging: Returned items must remain in their original, unopened, and unaltered packaging.

Shipping Fees: If a product is rejected due to shipping damage or a defect at the time of delivery, AL-WAFI will cover all delivery fees. Otherwise, no returns or exchanges are accepted once the delivery agent leaves.

12-Month Limited Warranty: All laptops sold by AL-WAFI come with a 1-Year (12-Month) Official Manufacturer Servicing Warranty covering factory and hardware defects.

Warranty Exclusions: The warranty strictly covers manufacturing defects and does not cover:

Physical damage, drops, or abuse.

Liquid contact or spill damage.

Electrical surges, power instability, or high-voltage damage.

BIOS, Software issues, operating system errors, viruses, or user modification.

General misuse or unauthorized repair attempts.

Delivery Timeframe: Standard delivery across Baghdad and all Iraqi provinces takes between 1 to 3 business days.

Accurate Information & Delivery Refusal: Customers are responsible for providing correct contact details and delivery addresses. If a customer provides incorrect details or refuses to receive a confirmed order without a valid defect/damage reason, the order will be canceled, and the customer will be permanently banned from placing future orders on our platform.

Account Termination: AL-WAFI reserves the right to suspend, terminate, or block any user account or IP address that engages in fraudulent activities, repeated order refusals, or system abuse.

Intellectual Property: All content on alwafi.net—including text, graphics, logos, and branding—is the exclusive property of AL-WAFI for Computers and is protected by copyright laws. Unauthorized use or duplication is strictly prohibited.

For any questions regarding these Terms of Service, please contact our support team:

Email: [email protected]

Phone: +964 784 497 0384

Location: Baghdad, Iraq